SHIPPING & RETURNS

SHIPPING POLICY

Orders are despatched Monday to Friday, though we don't operate on public holidays. We always aim to post your order as quickly as possible usually within 1 to 2 business days.  

We want to make your delivery as smooth as possible so we send all parcels out on a Royal Mail tracked service. You will be emailed your tracking number which you can use to locate your parcel. Please click here to track your parcel .

RETURN & EXCHANGE POLICY

You can return any eligible item to Dog Buddy Toys within 30 days of delivery, as long as it is undamaged. The customer is responsible for the cost of return unless the item was sent out incorrectly or is faulty.

The first step is to send us an email to info@dogbuddytoys.com with the following information:   

 

  • Order Number 

  • Your Full Name 

  • Product name 

  • Reason for return 

 

Our team will then send you a confirmation email that has all the info you need to complete your return. 

When returning incorrect or faulty items please note we will only refund return postage up to the value of the original postage paid for the order. Please, therefore, do not return items using a postage service such as an express courier service which costs more than the original outbound postage from us.

We will refund using your original payment method. 

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