FAQ'S

If we have not answered your question on FAQ's page then please email us at info@dogbuddytoys.com

Frequently asked questions

When will my order arrive?


We ship orders on Mondays - Fridays and we don't operate on public holidays. We always aim to post your order as quickly as possible - usually within 1 - 2 business days. Expect your order to arrive within 3 - 5 days after payment.




How much does your delivery cost?


Our delivery charges are as follows: UK Delivery: £1.50 Europe and rest of the world: £5.00




How will you ship my orders


We use Royal Mail to delivery your orders in the UK and internationally. When delivering internationally, the order will be passed to your local delivery company. www.royalmail.com




Will I be responsible for extra shipping fees?


Depending on your country you may be liable for extra taxes, duties, or import fees. Sorry, we have no control over this and it's your responsibility to pay for any fees. We suggest you find out what fees are applicable in your country before you order. 




Will my order be tracked? 


Yes! No matter what shipping option you go for, you will receive a tracking number in your shipping confirmation email so you can keep up to date with the progress of your order.




Can you cancel my order?


As long as your order hasn’t been sent to our warehouse for fulfillment, we should be able to cancel it. Email us if you would like us to do this: info@dogbuddytoys.com




What about returns?


You can return any eligible item to Dog Buddy Toys within 30 days of delivery, as long as it is undamaged. The customer is responsible for the cost of return unless the item was sent out incorrectly or is faulty. The first step is to send us an email to info@dogbuddytoys.com with the following information: Order Number Your Full Name Product name Reason for return Our team will then send you a confirmation email that has all the info you need to complete your return. When returning incorrect or faulty items please note we will only refund return postage up to the value of the original postage paid for the order. Please, therefore, do not return items using a postage service such as an express courier service which costs more than the original outbound postage from us. We will refund using your original payment method.




Is there plastic in any of the toys?


None – we heard a couple of horror stories about dogs choking on plastic when our dog was a puppy, so we have chosen to develop toys without this hazard. Furthermore, we are aiming to send out all toys in a hemp bag by next business quarter.




Why are the toys just two colours?


Research shows that dogs mostly see yellow and blue on the colour spectrum. We want your dog buddy to enjoy their toy with all their senses!




What are the Dog Buddy toys made from?


Our toys are made from recycled cotton – so no nasty plastics, and minimum impact on the environment.




Is your website secure?


On any page where we ask you to enter your address, phone number, or credit card information, we use secure socket layer (SSL) to encrypt the communication.




Data protection and GDPR


The data we request from customers (address, email and/or telephone contact, debit or credit card information) is solely to process their orders. Customers can withdraw consent at anytime and request that their personal data be deleted.




Can I get on your email list?


Of course. We will enter you into our monthly prize draw as well if you want to be on the list. Email us at info@dogbuddytoys.com




What is your inspiration?


Our inspiration started with the day our dog Shannon entered our lives, and has been bolstered by our little boy learning about climate change. We decided to create safe, cotton rope toys (without hazardous bits of plastic) that we knew our dog would enjoy. We are proud that we have brought a product to the market that will not clog up landfill with plastic, and will biodegrade within months. Safe for your dog, safe for our environment!




Where did the name ‘Dog Buddy Toys’ come from?


We took some time coming up with lots of different names, but it was our little boy that thought of this one! That’s how he thinks of our dog Shannon. It’s how we all think of her! Anyone who has a dog understands how much of a friend and companion they can be – that’s probably why you are here on our website!




Can I buy Dog Buddy products wholesale?


You can! Please contact us directly for wholesale prices. Email any questions to info@dogbuddytoys.com




I have a question that is not answered here. Can I contact you directly?


Of course! Send us an email info@dogbuddytoys.com





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